outsourcing

March 17, 2011

Outside Innovation Starts with Inside Innovation

Outside innovation is a systematic process for sourcing, evaluating, and driving ideas through to funding and measuring success but it starts with understanding your internal innovation process.

Dominic Basult, innovation, outsourcing

February 2, 2011

The Next Time You Pick Up the Phone to Call a Customer Service Agent You Might End Up Talking to an Inmate in Tijar, India.

Global customer servicing outsourcing is touching us everyday and sometimes you don’t know who you’re talking to on the phone or online when you call your service provider.

Idris Mootee, call centres, India, outsourcing

September 30, 2009

Offshoring Telesales Reduces Close Rates - Why?

I’ve heard from several friends in call center operations that outsourcing inbound telesales to the Philippines has resulted in close rates below expectations. In at least one case that I know of, a company is re-establishing an internal sales center to try to get to the root of why telesales is harder to offshore than customer care.

John Caddell, call centres, telesales, outsourcing, selling

September 8, 2009

The Jury Is Still Out

Does where stuff gets made matter to consumers, and thus to brand identity?

I keep thinking that it does, and that it will play an ever-increasingly important role in purchase decisions. Reality hasn't quite caught up with my forecast.

Jonathan Salem Baskin, business strategy, outsourcing, manufacturing

November 16, 2008

2008 Prediction #2: Outsource Consent

by: Jonathan Salem Baskin

Here's a funky New Year's resolution for you: I intend to make fewer decisions on my own, and instead outsource them to people I don’t even know.

I don't think I'll be alone in doing so.

predictions, outsourcing, digital media, content, Jonathan Salem Baskin

March 3, 2008

Innovation in Outsourcing: Definitely Not a Pipe-dream

by: Yann Gourvennec

innovation, strategy, outsourcing, joint innovation, customer relationship, co-creation, Yann Gourvennec, Orange, Cisco

October 4, 2007

We've Outsourced Brain Functions to Silicon

by: Lynette Webb

This is a bit cyborg-ish but I like it 'cos I'd never thought about it in such blunt terms before.

outsourcing, brain, online, Lynette Webb, customer insights

March 2, 2007

The Innovation Capitalist

by: Dominic Basulto

people, outsourcing, innovation capitalist, innovation, Dominic Basulto

September 28, 2006

The Innovation Game Has Changed, BCGâs Andrew Says

by: Yann Gourvennec

In a Chicago Business article BCG’s head of global innovation practice James Andrew is putting his trotters in the trough: Innovation is no longer an option, he tells journalist Samantha Stainburn.