organizations

Need more Focus and Alignement in your Organization? How to Approach the 5 Strategy-Focused Organization Principles.

by: Alexander Osterwalder

In their 2001 book “The Strategy-Focused Organization” (SFO), the authors, Kaplan and Norton, refer to a survey made by management consultants which reports that fewer than 10% of effectively formulated strategies were successfully implemented. In a 1999 Fortune cover story they specify: “In the majority of the cases -we estimate 70%- the real problem [isn’t bad strategy], […] but bad execution.”

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Uncomfortable Truths (Part One)

By: Alain Thys

These days, it's very fashionable to talk about things like Net Promoter Scores, Touchpoint Marketing and Employees that Live the Brand....

After all, we're -- once again -- finding out that it's the employees of the organization that ultimately define the customer's satisfaction with our products and services.

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How Smart is Your Skin? Information as an Organizational Problem

by: John Sviokla

When I was a kid, I played with mercury I harvested from thermometers.  (I also made lead weight belts from scraps of lead I retrieved from gutter repairs we performed on my grandmother's three-decker flats in the factory town of Brockton, MA where I grew up.)

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