Need more Focus and Alignement in your Organization? How to Approach the 5 Strategy-Focused Organization Principles.

by: Alexander Osterwalder

In their 2001 book “The Strategy-Focused Organization” (SFO), the authors, Kaplan and Norton, refer to a survey made by management consultants which reports that fewer than 10% of effectively formulated strategies were successfully implemented. In a 1999 Fortune cover story they specify: “In the majority of the cases -we estimate 70%- the real problem [isn’t bad strategy], […] but bad execution.”

Continue Reading

Uncomfortable Truths (Part One)

By: Alain Thys

These days, it's very fashionable to talk about things like Net Promoter Scores, Touchpoint Marketing and Employees that Live the Brand....

After all, we're -- once again -- finding out that it's the employees of the organization that ultimately define the customer's satisfaction with our products and services.

Continue Reading

How Smart is Your Skin? Information as an Organizational Problem

by: John Sviokla

When I was a kid, I played with mercury I harvested from thermometers.  (I also made lead weight belts from scraps of lead I retrieved from gutter repairs we performed on my grandmother's three-decker flats in the factory town of Brockton, MA where I grew up.)

Continue Reading
Subscribe to RSS - organizations