20% of 65+ consumers have severe long-term activity limitations. I wonder how many marketers know that?
When you decide to work in the ageing business you have to get used to talking and writing about subjects that marketers would prefer to forget or not know about. That includes both the young and old variety of marketers.
When you say your specialist area of expertise is the effect of physiological ageing on the CX you get some rally weird looks!
Just to add to the naturally occuring travails of older consumers, the normal results of ageing, there are a host of age connected illnesses and disabilities that they might develop.