Jonathan Salem Baskin

Stop Waiting For Bad News

I know I’m dim, but I don’t understand all the blather about bad news or customer complaints being the chance for brands to earn trust. I think it’s the opposite of how you should look at things; trust comes from a shared understanding before bad things happen.

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Social Faux Pas?

When Toronto’s Globe and Mail newspaper ran a story on drug-addled porn actor cannibal murderer Luke Magnotta a few weeks ago, it used a photo of the guy holding a bottle of Labatt beer. The company objected, issuing a statement that the image was “highly denigrating to our brand” and threatening legal action if it wasn’t swapped for a non-branded shot. A torrent of snarky Tweets ensued and then Labatt retracted its threat.

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Stop Telling Me Stories about Your Brand

I know I’m a dim bulb, but being a liberal arts grad is both blessing and curse. It’s wonderful to see the world in terms of poetic metaphor and meaning. It’s also a distraction that can lead me to overestimate my own skills as a communicator, as well as misjudge anybody’s interest in hearing what I have to communicate.

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Communities of Purpose – Part 2

(part I here)

People have aggregated into communities because of shared purposes since time began. A shared cave to avoid getting eaten by saber-toothed tigers. Walled medieval villages to make silk or conduct trade. Suburbs to avoid cities, and cities to avoid the country. Every community in the real world got together, and stayed together (or not) because its residents needed one another to accomplish something(s).

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Communities of Purpose – Part 1

I speak at conferences and company events, and one of my lines always gets a lot of knowing chuckles: “Nobody wakes up in the morning wishing they had a closer relationship with their toothpaste.”

So why are so many brands working so hard (and spending so much money) trying to do just that?

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The Inanity of Online Comments

Have you ever commented at the end of an online news story or blog post? I have, and then almost always wondered why I did so. A few of the comments I received on my latest column in Advertising Age this week got me thinking even more about the entire shebang.

My conclusion is that not only is it a waste of time most of the time, but it actually denigrates if not wholly blows up the very idea of conversation.

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Are You Scared of No?

I know I’m a dim bulb, but I was at a conference last week full of marketers who sang the praises of engagement, conversation, and the other descriptors of endless social activity that are supposed to take the place of overt selling. And then it dawned on me:

They’re all scared of being told “no.”

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Kraft & Kellogg’s Are Clueless

Kraft has rebranded its salad dressing as “anything dressing.” Kellogg’s “Project Signature” is intended to change the way consumers experience breakfast. Both companies are enamored with the ideas, emotions, associations and appearance of their branding.

And both companies are clueless.

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How Much Is My “Like” Worth?

I received an email a few weeks ago from Travelocity, a service I use rather infrequently to book hotels, and it offered me a $25 coupon if I’d “like” the company’s Facebook page. It got me thinking about what it would get in return:

 

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Tell Me Something That Matters To Me

The future of social communication is mobile, at least if you believe the latest round of evangelism coming from the technopunditry. I actually buy it, mostly, and I think the idea of being immersed in a web of background, insight and opinion at any given moment is kinda cool in a cyberpunk consensual hallucination sort of way.

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