improvement

CX Journey™ Musings: No Budget for #CX Improvements

No customer experience budget?

I haven't written a CX Journey™ Musings post lately, but I found a topic that warrants a bit of reflection.

I recently read an article on MyCustomer about a study that Ovum and BoldChat conducted in which they found that many companies don't have the necessary budget to improve the customer experience. Specifically, the findings noted in the article state:

Continue Reading

Staying Ahead of the Competition

Do you know what it takes to stay ahead of the competition? Is that one of your business goals?

I recently did an interview with someone for an article she was writing, and one of the questions was about competition and how to best research the competition. Other questions on the topic revolved around how businesses can stay relevant and how they can set themselves apart in over-saturated industries. (I'll share the link here once the article is published.)

Continue Reading
Subscribe to RSS - improvement