In the Superbrothers article Less talk more rock featured on Boing Boing, the authors, both spawning from the gaming industry, suggests that a project should skip the first strategic phase and go directly for the creative process. The argument goes that there is, amongst a range of things, a spark at the initial creation of an idea that often gets killed as the process gets bogged down for months in enervating strategy and research.
What is most interesting, the future of TV or the future of the TV experience? Isn’t it the latter? Which is the stuff that is going to play out inside living rooms and from soft deep couches in front of TV sets the next five to ten years?
“Emotion” as a word is a discussion killer, often added to an argument as a sure fire reason for success – an unquestionable truth. But the concept’s lack of tangibility only leaves uncertainty: Why or how would it work?.
Customer retention comes down to one simple thing: Having a good reason to stick around. In this presentation for the banking / finance industry I argue how brand and design strategy is not only underused in the category, but also, if used properly, can represent a cost effective way of creating loyal and motivated customers.
For many companies web 2.0 was all about getting closer to the customers: Democratizing the brand, listening, participating, investing in being more responsive and in tune with customers wants and needs etc..
All this is good, but did it remove the focus to much from innovating the core business properties?