Futurelab

Stefan Kolle is the co-founder and managing director of Futurelab, a customer centricity and customer experience specialist consultancy working with some of the world's biggest brands to increase customer loyalty and profits. We recently spoke with Stefan about how companies everywhere can improve their customer experience.

FUTURELAB. Brussels, Belgium: Dec 9, 2015

As Europe's leading customer-centricity specialists, Futurelab is pleased to announce a new strategic partnership with Avaya, global leaders in customer contact centre technology.

The partnership will combine Futurelab's expertise in the design and development of customer-centric strategies and NPS programmes with Avaya's best-of-breed collaboration and unified communications solutions.  Together, Avaya and Futurelab can offer clients a faster, more seamless transition from strategy and planning through to rollout and delivery.

In today's economy, when people have almost myriad options, it is crucial for your business to have successful and actionable customer experience program. So whether you’re starting out with a new Voice of the Customer initiative or evaluating where you stand with your current program, join our webinar on the 16^th of December:

Alain Thys is the founder of Futurelab and author of So You Want to Be Customer Centric. Laurent Bouty is the CMO and partner at Futurelab. They were recent guests on the TechnologyAdvice Expert Interview Series. The series, which is hosted by TechnologyAdvice’s Josh Bland, explores a variety of business and technology landscapes through conversations with industry leaders.

My life seems to evolve in lustra. 25 years ago, I met the girl who’d become my lovely wife. 20 years ago I discovered my love for storytelling. 15 years ago I left traditional corporate life. 10 years ago Futurelab was born. 5 years ago, the company decided to focus 100% on customer-centricity. And today, it’s time for a next chapter.

2015 is the year in which Futurelab grows up to declare its ambition of wanting to become Europe’s premier service provider in the field of customer-centricity.
Companies across Europe increasingly realise that a customer-centric approach is a great path to sustainable growth and profits. We want to be there to make it happen. Not with academic concepts or complex process maps, yet with pragmatic “roll-up-your-sleeves” services, tools and advice.

It's high time we introduced another author who has been so kind as to join our MSI blog, namely Esteban Kolsky. A seasoned customer strategist and a researcher, Esteban is a promoter of translating statistics and facts into practical solutions.