financial services

Turning ATMs into Automated Thinking Machines

Arguably, the invention of the ATM by IBM nearly 40 years ago was one of the greatest moments in the history of modern consumer banking. These ATMs revolutionized the way we thought about bank tellers and forever changed the way we spend money.

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Citibank Opens "Bank of the Future" in New York

Way back in 2003, I worked on an Experience Audit for Chase Manhattan bank in partnership with Bulldog Drummond NYC. We had some great ideas in that presentation and actually opened the presentation with "Chase a Better Experience," which was part of our thematic throughout the entire presentation which we called "Chase Me."

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Resourcing Social Media in Financial Services

Guest Post by: Jo Stratmann

While niche communities, customer driven markets and transparency are all areas in need of exploration, when it comes to social media for financial services the main concerns highlighted during our financial services round table event were risk and regulation and resourcing.

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RSA and Social Media: Nasza-Klasa in Poland

Guest Post by: Tim Fowler

When I head out to conferences and seminars, the value for me often is not so much in the content of the event itself, but more with the surprising people you meet and their great stories and anecdotes about social media.

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Financial Services: Transparency through Social Media?

Guest Post by: Jo Stratmann

We’ve already looked at two of the key topics  from our social media in financial services round table event (niche communities and customer driven markets) and now it’s time to move on to a topic that comes up time and again in relation to the financial services industry – the issue of transparency.

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Social Media, Financial Services and Customer Driven Markets

Guest Post by: Jo Stratmann

As we’ve already looked at the increase in niche online communities and how this could impact the future role of social media in financial services, this blog post will look at another key topic from our senior level executive round table event: customer driven markets.

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Accenture’s Report: High Performance in Insurance with Social Media.

Guest Post by: Tim Fowler

As I have a keen interest in social media for financial services I’ve been looking at the Accenture’s paper on “Achieving high performance in insurance through social media”.

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You've Got To Be Kidding

The markets tumbled, retirement savings dissolved, and home values evaporated as every principle and presumption about individual investing was called at least into question, and more likely to account. Now financial services firm Vanguard is promoting the answer: stop investing, and start Vanguarding.

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The Emerging Crisis for Financial Brands

With government regulation coming next month, lenders are scrambling to find ways to make up the money they used to charge credit card customers. This comes on top of a year in which:

 

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The Banking Industry Is at Its Industry Breakpoint. Industry Transformation Is Now in the Making.

We are finally reaching the end of the financial turmoil; it was bad but not as bad as anything close to the great depression. China is a key factor although many are skeptical. The dilemma facing Beijing will be to balance the use of its huge foreign reserves to boost its own slowing domestic economy against continuing buying U.S. Treasury bills. As the second-largest holder of U.S. Treasury bills, China will inevitably end up financing the $700 billion bailout plan ultimately went to the banks and auto industries.

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