feedback

The Elusive 360-Degree View of Customers

I originally wrote today’s post for CallidusCloud. It appeared on their blog on October 15, 2018.

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Effective Feedback: The Little Known Secret to Pixar’s Creative Success

With 15 Academy Awards and an average worldwide gross of over $600 million per film, Pixar might just be the most successful creative enterprise ever—and one of the most profitable. Out of the 14 features the firm has produced, all but one have made the list of top 50 highest grossing animated movies.

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70, 20, 10

I've been talking about 70, 20, 10 models for a good time, and it seems that it's applicable in a wide number of different contexts. Generally, it relates to the idea that the majority of time, focus, attention or resources should be focused on established practices or core methods, but room should be left for both extending those core approaches and taking them in new directions, but also for completely new ideas and input.

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Design with Vision, Optimise with Feedback

I'm a big fan of testing and optimisation. When user feedback is so valuable, yet so readily available, and real-time, can you really justify not incorporating it into your working practices and developing a culture around test and learn? Smart, digitally focused businesses like ASOS, Netflix and Zynga have been enormously successful through doing just that.

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Innovations in Attention: The Need for Filters and Feedback

Howard Greenstein has a nice article on Mashable which notes why feedback and filters are necessary in social media.

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Customers Are Talking - Opening Your Company up for Customer Dialogue

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Thinking about Getting Rid of Your HR Department? It's about Time to Seriously Rethink the Role of HR

by: Idris Mootee

Human Resources was once a professional practice. Some how something happened and it is not what it was supposed to be. Instead of becoming a business partner of the CEOs and CFOs, they have become irrelevant. When I read about conferences around “strategic HR leadership”, I find it funny. HR today are, for most practical purposes, neither strategic nor leaders. Here ‘s the conference’s mission:

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A Comment on Comments

By: Guy Kawasaki

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