Want your customers to have a better experience? Instead of trying to train your employees to smile, just hire happy people.
Apparently, you don’t have to be an expert in reading faces to tell the difference between a real smile and a “social smile.”
by: Roger Dooley
The basic concept of facial coding is that a trained observer can detect fleeting facial movements that indicate the true emotions that the subject is experiencing, even if the subject is trying to conceal those emotions.
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