by: David Armano
I've been called an expert. An expert blogger, an expert "social media" person—whatever that is. An expert in user/consumer/customer experience or "Web 2.0". If the "expert" label gets thrown my way, I don't give it much thought. It's just a label that helps people wrap their heads around something abstract to make it more concrete. Sometimes we need to categorize in order to make sense of things.