experience design

Spy Tech: from Interactive Museums to Serious Games

by: Eliane Alhadeff

Spy Museum - Your Mission: Learn the Craft of Espionage Through Top-Secret, Interactive Exhibits.

In an age of Google, YouTube and Sony's PlayStation, museums have to work a lot harder to make subject matter culturally relevant to young people.

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Service Design and Experience Design: Starbucks Vs Le Pain Quotidien

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Customer Experience Design Talk

by: Idris Mootee

Experience is unique. There is no common definition on what is CX.  It is much more complex than services or products. What it means depends on the context as well the industry. There is a human dimension; there is a service component; there may be a digital interface component and it may have to do with dialogue and conversation enabled by the product/marketing platform that happened during the pre or pro-purchase.

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Experience Design Is the Next Disruption for Chains

by: Idris Mootee

Marriott
announced that they will bring designers' touch to their chains. With big names designers
like Starck and Graves who lift Target to the contemporary design class, I think it is really a matter of
time that they bring their ideas to hotels, restaurants or even gas stations. Hip hotelier Ian Schrager, the

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Media Co-habitation and Experience Design

by: Idris Mootee

I
was running an offsite scenario planning exercise with my three
business partners yesterday on the future of broadcast media. A lot of
interesting foresights came up. Just want to share some of the thinking
and after thoughts with you here.

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Advanced Branding Masterclass Week Six - Customer Experience Design

by: Idris Mootee

This has been one busy week and I am back with
week six of our Advanced Brand Strategy Masterclass. We are continuing on the
second part of brand strategy development framework which focuses on brand
identity, brand images and brand delivery. The delivery one is probably the
most important and interesting aspect.

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CX Innovation Summit Jun 10-12 - Experience-based Diffferentiation

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Random Thoughts on Experience Design

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Rendering Authenticity

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Total Design

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