experience design

What are the Four Moments of Truth? And do they fit into experience design?

Brussels Airport: Human Beings and Technology Complement One Another to Deliver A Good Experience

This is a long post. You will only get value out of it if you find yourself genuinely interested in human beings and experience design.

10 years ago this week, I started blogging for the first time. A lot has changed over those years (my daughter is now 13!), but somet hings haven't changed. Some, not all, of the things I discussed a great deal in those, is still relevant today. Like:

Are dead concepts limiting what shows up as customer service, customer experience and customer-centricity?

We are prisoners of dead concepts and mostly we are not present to this.

Chicago's Museum of Science+Industry (“MSI") is running a contest to pick somebody who'll literally live inside the place for a month later this year, in hopes that the winner will help promote it to the outside world.

by: Idris Mootee

by: Idris Mootee

I must say I am quite impressed with Agnes b Cafe in Hong Kong. I am not sure how many of them are out  there but I've seen quite a few, it makes Starbucks look down-market. This is an excellent example of how a fashion brand applies that creativity in "Experience Design".

by: Karl  Long

“We must focus on mobile people, not mobile devices. In other words, we are not merely shrinking in size a Web experience, but creating an entirely new platform for communication and interaction.”

by: Dominic Basulto

Largely as an outgrowth of client work over the past quarter, I've put together a brief overview of four business trends that are worth keeping an eye on over the remainder of 2008:

(1) Social Data
(2) Micro-Payments for Online Social Experiences
(3) Content Mashups
(4) "Live" experiences (that really aren't "live")