experience design

Should #CX Professionals Care About the Four Moments of Truth?

What are the Four Moments of Truth? And do they fit into experience design?

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On Technology in Experience Design: The Good, The Bad, The Ugly

Brussels Airport: Human Beings and Technology Complement One Another to Deliver A Good Experience

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How To Succeed in the Game of Experience Design? The Six Essentials Courtesy of Amanda Burden

This is a long post. You will only get value out of it if you find yourself genuinely interested in human beings and experience design.

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10 Years Ago...

10 years ago this week, I started blogging for the first time. A lot has changed over those years (my daughter is now 13!), but somet hings haven't changed. Some, not all, of the things I discussed a great deal in those, is still relevant today. Like:

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Can ‘Externalities’ Open Up an Actionable Pathway to Customer Service, Customer Experience Design and Customer-Centricity?

Are dead concepts limiting what shows up as customer service, customer experience and customer-centricity?

We are prisoners of dead concepts and mostly we are not present to this.

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Museums: The Past As Prologue

Chicago's Museum of Science+Industry (“MSI") is running a contest to pick somebody who'll literally live inside the place for a month later this year, in hopes that the winner will help promote it to the outside world.

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Brand Experience Innovation Ideas that Promise to Fly Even in a Recession

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Experience Design Is the Active Pursuit of Customer-Inspired Products/Services, Not Just Company-Defined Products/Services

by: Idris Mootee

I must say I am quite impressed with Agnes b Cafe in Hong Kong. I am not sure how many of them are out  there but I've seen quite a few, it makes Starbucks look down-market. This is an excellent example of how a fashion brand applies that creativity in "Experience Design".

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Designing for Mobile People Not Mobile Devices

by: Karl  Long

“We must focus on mobile people, not mobile devices. In other words, we are not merely shrinking in size a Web experience, but creating an entirely new platform for communication and interaction.”

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Endless Innovation Business Trends: June 2008

by: Dominic Basulto

Largely as an outgrowth of client work over the past quarter, I've put together a brief overview of four business trends that are worth keeping an eye on over the remainder of 2008:

(1) Social Data
(2) Micro-Payments for Online Social Experiences
(3) Content Mashups
(4) "Live" experiences (that really aren't "live")

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