Humanizing Business & Brands: Your Ambassador Ecosystem

I just returned from a trip to Montreal where I spoke at Webcom about humanizing business and brands. I also got to spend some quality time with folks I've admired for a while. While there I enjoyed a wonderful dinner with Trust Agent Julien Smith, and friends followed by a totally rocking Karaoke session with fellow enthusiast and Whuffie star Tara Hunt.

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Social Media Policy & Rules Of Engagement

One of the most common issues I find with organizations is that they confuse having a social media policy with adopting rules of engagement for how their stakeholders should engage in participatory media. While they do overlap (some examples of social media policy go into detail about how for an example an employee should behave in social networks) they are not the same. The difference in my opinion lies in scenario planning.

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Lush Cosmetics Trumps The Body Shop at Social Media Engagement

Guest Post by: Monica Esposito

Lush cosmetics and the Body Shop may be birds of a feather, but not when it comes to social media strategy. Lush is ruling social media engagement while the Body Shop lags behind. We took a deep dive into their Facebook pages to find out why.

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Logo You Don't

Gap announced a new logo on October 4, and a week later retracted it with a promise to keep the old one. The chorus of vociferous customer disdain for the new design was topped only by the branding experts who vilified it. So the market spoke, aided in large part by social media, and Gap responded. And that's that.

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Digital Embassies: A Blueprint for Community Engagement

Upon first arriving at Edelman, I noticed that our language was a bit different when talking about community aspects of social media. Instead of saying "Facebook this and Twitter that" we often refer to the properties organizations manage online as "embassies". While we work with clients closely in both consultative, strategic and tactical ways, it seemed like the right time to take a step back and focus on what's really important. Engaging your community. So Call this a blueprint if you will for how you and your organization can think about building and managing multiple embassies in a hyper-connected world.

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An Epidemic of Losers

The content creation business is thriving these days, especially now that the Conventional Wisdom has all but freed it from having any direct connection or relevance to actually selling anything. Instead, one of the new deliverables of today's marketing is often a contest of some sort, which I think is even worse than not saying anything meaningful about a brand.

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5 Reasons Why People Follow Brands on Twitter

Guest Post by: Jo Stratmann

As a social media agency we’re always interested in what makes people interact and engage with brands online.

We’ve already written about why people follow the UK’s top brand on Twitter, and a recent report from ExactTarget builds on this analysis  further by revealing why people follow companies on the popular microblogging site.

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Slaughter All Avatars!

I'm a few weeks into playing Blizzard Entertainment's "Starcraft II: Wings of Liberty," which is a real-time strategy video game, or "RTS." This is a different genre from role-playing games, or "RPGs," or first-person shooters, which I don't believe need an acronym to label their purpose.

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Interruption vs. Engagement, Revised

Last week in Advertising Age, I tried to argue that we marketers should reevaluate our approaches to "interruption" and "engagement" marketing, as I think we're using both terms incorrectly. Budgets are getting shifted away from the short commercials of traditional media into longer social experiences of new media, like Old Spice's recent  campaign, as if the latter's entertainment can replace the former's historic utility.

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Social Media Does Not Just Take Place Online

One of the biggest dangers with social media is to assume that it is only exists online. We see this in the way some brands approach social media – developing a social media strategy that is focused on the tools they are going to use rather than the business aims they are going to contribute to. We also see this in the way some brands allocate budgets for their social media work – associating it with their ecommerce or digital spend can mean that they need to work harder to make sure that social media efforts integrate with what is happening offline.

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