Look Inside the 'Black Box' of Today's Organization and You'll Understand What's Wrong

by: Idris Mootee

How is an organization born? Is it usually by design? What's inside that black box of an organization? Do we think about how organizations should be organized in the first place .... or we just take any org chart and add titles? How often do people try to invent a new organizational form to fit their needs? Not very common. No wonder why companies can break out of their performance trap.

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Going Green to Recruit and Retain Employees

by: David Wigder

“I have never seen anything equal to sustainability as far as attracting, motivating, and bring people together.”  — Ray C. Anderson, Founder and Chairman of Interface in AmericanWay Magazine, October 1, 2007

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Office Influentials

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As Google buys Postini, corporate email surveillance grows

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Ten Questions with Jeffrey Pfeffer

by: Guy Kawasaki

Jeffrey Pfeffer is the Thomas D. Dee II Professor of Organizational Behavior at the Graduate School of Business, Stanford University. He is the author or co-author of twelve books. Dr. Pfeffer received his B.S. and M.S. degrees from Carnegie-Mellon University and his Ph.D. from Stanford.

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What in hell is Most Significant Change?

by: John Caddell

Let's first pose a problem. You've put in place a new performance evaluation system and spent a year conducting reviews using it.

How's it working out for you?

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Is Your Boss an Asshole?

By: Guy Kawasaki

Question: How many bosses does it take to screw in a light bulb?

Answer: One. He holds up the light bulb and expects the universe to revolve around him.

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Commendable Intention – Idiotic Execution

by: Dick Stroud 

Yesterday, there was an item on the BBC’s You and Yours consumer programme about a Shirley, a 75 year old lady who tried to sign-up for Talk Talk, Carphone Warehouse’s broadband service.

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Uncomfortable Truths (Part One)

By: Alain Thys

These days, it's very fashionable to talk about things like Net Promoter Scores, Touchpoint Marketing and Employees that Live the Brand....

After all, we're -- once again -- finding out that it's the employees of the organization that ultimately define the customer's satisfaction with our products and services.

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Ten Questions with 'Dr. Evil'

by: Guy Kawasaki

Jim Fowler is the CEO of Jigsaw. This company ignited a controversy because it enables users to exchange information about each other’s contacts.

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