employee engagement

Does your company put profits before people?

I bring this up because I've seen a particular phenomenon many times: executives decide to put their employee experience and customer experience improvement efforts on pause because sales figures are down. Clearly the blame is that the people focus has derailed them from business development and closing deals; there can be no other reason for this (she said with all the sarcasm in the world).

Are your employees suffering from change fatigue?

Not familiar with the term "change fatigue?" I suppose that's probably a good thing!

Maybe it's happening, but you're just not aware of it?

What is change fatigure?

According to Wikipedia:

Today I'm pleased to share a guest post by Rae Steinbach.

Good internal communication can make a big difference for any company. A failure of communication can cause projects to fail, increase costs, and can contribute to an atmosphere of discontent among your staff.

I originally wrote today's post for Clicktools. It appeared on their blog on August 29, 2016.

Quite simply: without employees, you have no customer experience.

What motivates you to go to work every morning?

What drives you to do good work every day? What motivates you to want to work for your employer every day? What are the things that your manager and your executives do that encourage you to work hard for them every day?

What motivates your staff? Do you even know? Have they ever shared with you what their motivators are? Have you ever asked them?

It isn’t just Donald Trump that mixes tidbits of fact with much fiction to appeal to those eager to believe. This is also the case when it comes to the business world. Especially so when we get to customer-centricity, customer experience, customer loyalty….. Whilst some folks can tell that Trump is talking nonsense, in the Customer arena it is that much harder to separate fact from fiction, and useful advice from nonsense. So, today, let’s take a fresh look at customer retention and loyalty.

What makes for a first rate customer experience when dealing with staff.

This list looks as good as any.

We are only falsehood, duplicity, contradiction; we both conceal and disguise ourselves from ourselves.”  Pascal

“Truly it is an evil to be full of faults; but it is still greater evil to be full of them and be unwilling to recognise them, since that is to add the further fault of voluntary illusions”  Pascal

Let’s recap. ‘Employee engagement’ is sought after because engaged employees generate a multitude of benefits that translate into higher revenues and profits.  And I can categorically say that the road to great customer experience travels through the gate of employee engagement.

This is the third post in series of posts centred on the human side of the enterprise and ‘employee engagement’ in particular.  In the first post I shared the story of the millwright and drew attention to what Max De Pree calls the ‘concept of persons’.  In the second post I shared with you what I say is the dominant ‘concept of persons’, as practiced in just about every organisation, and how it fails to hold up to reality of the human condition.  In this post I want to continue the conversation around the ‘concept of persons’ and bring Maria Montessori into the picture.  Why study her?  Because she achieved extraordinary results by generating extraordinary engagement in the process of learning.