empathy

Singing for Sales

Every experienced sales manager has a trick or two when it comes to hiring the best candidate for an open sales position. After a candidate passes the initial resume screening process, one manager might check out the applicant’s shoes. Another might pay close attention to how well the individual responds to an unexpected question. Here’s a new one: does the candidate talk in a melodic way?

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The Empathic Civilization

A few weeks ago I saw economist and author Jeremy Rifkin speak on his new book The Empathic Civilization at the RSA. It was a sweeping, provocative but affecting discourse on the nature of empathy.

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(7/10) My Top 10 Tips for Implementing Social Media

continued from part one, this article will be published in 10 instalments

seven: be an altruist, think user-benefit vs. company-benefit

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The Medium of Business Is Behavior

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Random Thoughts on Empathy, Intuition and Strategic Vision

by: Idris Mootee

I attended a small gathering this evening at the Rotman DesignWorks with visiting author Dev Patnaik, Founder of Jump Associates, Author of “Wired to Care: How Companies Prosper When They Create Widespread Empathy”. The topic was “How Your Business Can Prosper When You Create Widespread Empathy”. He is an advocate of empathy for business people as it helps them discover unseen opportunities when they develop a personal and empathic connection with the world around them.

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On Customer Empathy: A Tale of Two Customer Experiences. Apple Versus HP. HP Is the Gold Standard.

by: Idris Mootee

Continuing on the subject of empathy, Empathy is key in customer service and it’s not something you can embed in a script or redesign process flow to make it happen. Especially in call centers, medical services, technical support, hospitality — places where expectations are high and people feel vulnerable … those are the place we need applied empathy to convey to the customer that they understand them and truly care to help resolve their issues. Not reading from a script.

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