cx strategy

In last week’s post, I wrote about Building Your Multi-Faceted, Multi-Skilled CX Team. I outlined the various skills that you’ll need on your team. An important thing to note is that not all skills needed to execute on your customer experience strategy will come from the core CX team. And not all of the oversight will come from that team, either.

I originally wrote today’s post for Forbes. It appeared on the Forbes site on August 16, 2019.

This post was originally published and shared on CCW Digital on February 19, 2020.

Are you challenged in your efforts to implement organization-wide changes to improve your culture, the employee experience, and the customer experience?