Do you feel like you're not making the progress in your customer experience transformation efforts that you thought/hoped you would by now?
You started years (not months - it's a journey - it takes time!) ago, but you don't think your organization has evolved.
What's the reason for that?
I've seen several posts lately about CX being all talk and no action - that it's a lot of effort to pull off a customer experience transformation (and no doubt, it is!) with little to no return.