control

Social Business and the Command & Control Excuse

A few days ago I had the usual pleasure of reading one of Euan's posts, where there was one paragraph that triggered something in my mind:

"On the same day I get an email from a senior official in a government job saying "I'm beginning to think that the inherently democratic nature of social media tools is the very reason why they are being restricted or marginalised in some organisations.

Sigurd Rinde, social business, control, organisational behaviour

July 14, 2010

We Need to Rethink How We View Creativity

In a world of new economics, perpetual change, and reduced latency, it goes without saying how important creativity is right now to every organisation on the planet. IBM's survey of 1,500 global CEO's identified creativity as the number one 'leadership competency' of the future. When we think of creativity at an individual level we think of moments of inspiration, big ideas, free-flowing associations, uninhibited thinking.

Neil Perkin, creativity, organisational behaviour, organisational change, control, serendipity

October 3, 2009

Customers Are Talking: In Praise of “Customer-Oriented Defiance”

Behind many great customer-service stories is a front-line person who went outside standard operating procedure to solve a customer problem. Now this practice has its own name: Customer-Oriented Defiance.

John Caddell, customer centricity, customer service, employees empowerment, front line, control

February 28, 2008

Enterprise 2.0 Fear Factor: Overcoming Risks, Uncertainties and Doubts

by: Christian Smagg

strategy, security, people, innovation, control, Forrester, Christian Smagg, Web 2.0

February 28, 2008

Enterprise 2.0 Fear Factor: Overcoming Risks, Uncertainties and Doubts

by: Christian Smagg

security, people, innovation, control, strategy, Forrester, Christian Smagg, Web 2.0

July 18, 2007

What If and What Then?

by: C. Sven Johnson

Seems as if the marketing/videogame/metaverse blogosphere is full of posts and comments discussing yet another round of embarrassingly amateurish mainstream media articles and commentary on Second Life.

online, marketing strategy, in-game advertising, control, Second Life, C. Sven Johnson, virtual worlds

July 11, 2007

'The consumer is being consumed'

by: Dominic Basulto

This video clip from 1973 is an oldie but goodie. New York Magazine recently profiled sculptor Richard Serra, who is currently the subject of a new 40-year retrospective exhibit at MoMA.