consumer engagement

One in Three UK Holidaymakers Write Online Reviews

Guest Post by: Jo Stratmann

According to a recent report in Travel Mole, the travel and tourism industry is facing a social media revolution.

The Social Travel Report, carried out by independent media agency Total Media, has found that almost 70% of consumers surveyed use the internet to book their holidays, compared to 23% by phone and just 8% in-store with travel agents.

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It's Only the Beginning

The business of marketing is in the midst of a massive cultural shift. While buzzwords like co-creation, mass-collaboration and crowdsourcing are all the rage, there’s actually a much bigger and deeper change going on with the way work gets done.

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Brands as Sausage Factories

Much has been said about the legislative process that yielded America's health bill this week, and most of the conversation has been about the opinions, expectations, and fears voiced in, well, the conversation. We've just had our first behind-the-scenes glimpse into how the government makes sausage, and we didn't like it one bit. Watching also impeded it getting made, or at least getting it made well.

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The Seven Harsh Realities of Social Media for Any Brand

A lot of people are excited about social media and think it could have a hugely positive impact on their brand, their marketing and communications, the insight they get, the way in which they deal with customer service and many other benefits it can bring to an organisation and to the way it interacts with and engages customers. They are right to be excited, the opportunities are great but brands should not hide from the fact that getting an engaging social media presence takes proper thought, some effort and may take time to embed.

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Social Media Case Study: Vitamin Water’s Newest Flavour Created by Facebook Fans

Vitamin Water’s latest flavour, launching in March this year, was developed and named by the brand’s Facebook fans. The black cherry and lime flavoured drink will be called ‘Connect’ and one Facebook fan, Sarah from Illinois, won $5,000 for her role in developing this new product.

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Facebook Isn’t Always the Answer – 77% of Fan Pages Have Fewer than 1,000 Fans

It can often seem like the simple, and obvious step for any brand. You want to engage with people online, you want to get your brand using social media. What’s the answer? For too many brands the first thing they do is go to Facebook and set up a fan page. This might not always be the right answer.

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Steps to Creating an Engaging Product Experience

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Big Brands in Social Media: Ford and Southwest Airlines

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Engage Different Consumers in Different Ways - Why Segmentation Is Key

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Viral Video Is a Secret Weapon Many Are Still Learning to Use. It Is Highly Engaging. Advertisers Ask Why Are We Paying for Reach when What All We Want Is Engagement? Think Viral!

by: Idris Mootee

When most people think about viral videos, they think of a crazy idea (often funny) that is irrelevant to the brand and put it out there to see what happens. The field has gotten much more crowded in the past 12 months but the behavior of sharing video is more common and bloggers help create more space for that. iPhone is another factor.

 

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