Do You Speak Customer? Then Speak to Us....

We worked with one of Central Europe’s biggest insurers.
We made them cry.
At their senior leadership conference.
Proper tears.

Continue Reading

Now, Highly Paid Consultants Are Getting Disrupted Too

In the late 1960’s, minimills like Nucor started using a new process that could produce low grades of steel more efficiently than the big integrated steel makers. These, however, were the lowest margin products in the industry and didn’t seem much of a threat to the big guys.

Continue Reading

Skeptical musings on ‘treating different customers differently’ and the expertise of business gurus

You may know that I value skepticism in the sense of questioning the taken for granted.  In this post I question the  central tenet of the customer business.  And I question the insight and expertise of customer gurus and management consultants. Let’s start with the central tenet.

Continue Reading

Five Typologies of Snake Oil Innovation Consultants. Bad Advice Is Worse than No Advice.

You've probably come across many self-claimed innovation experts in the past and it seems like anyone who has a different way of saying or doing something is calling themselves one. So many dumb things I’ve heard these people said about innovation. Some are snake oil consultants promising to help clients to innovate and to organize a company for innovation. There are some selling to clients how to be creative. I’ve heard people promising clients that they can improve innovation success rate from 4% to 80%! 80% wow, if that’s the case, this consultancy should worth a few billions at least. Google would have bought them already!

Continue Reading

'Clients Realize That to Succeed at Their Own Projects, They Need to Think like Consultants' - according to Consultant News. Not Sure It Is a Good Idea.

by: Idris Mootee

“Clients Realize That to Succeed at Their Own Projects, They Need to Think Like Consultants” is the headline of article from the Consultant News published by Kennedy Consulting Research. Clients shouldn't think like consultants, read on to understand why.

Continue Reading

Corporate Change #5 - Role of Consultants in 'Bringing the Outside in'

by: John Caddell

In earlier segments of this thread, we discussed how "bringing the outside in" is imperative for companies to keep aware and humble enough to avoid complacency and drive their organizations forward successfully. By contrast, companies in which the context inside the company drowns out voices from the outside tend to attribute their successes to their internal competencies, blame their failures on outside entities, and stagnate their way to failure.

Continue Reading

Executing Your Strategy Is a Good Idea

Continue Reading
Subscribe to RSS - consultants