chatbots

I Spent 29 Years Adopting Channels for Customer Service – Here is What I Learned

I figured I’d try a little bit of click-baiting, see how it works…

Beyond the lame title, this is a good post.  Another one in the “I did an amazing webinar, and these are the questions I did not get to” series.

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Thoughts оn machine learning for customer service chatbots

I’m thinking out loud a bit about machine learning strategies for customer service chatbots. Bear with me. More question than answers, because some of the strategies I see, I just fail to understand. I get the impression that some try to find a machine learning solution to a problem that is hardly there.

Machine learning takes too long to find an answer

Let me start with putting out here that machine learning is not very effective when it comes to finding the right answer to a question.

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