career

Culture fit is an interesting topic. Some revere it, while others revile it. (OK, maybe not that extreme… but wasn’t that fun to say/read?!)

About a year ago, I wrote about hiring for culture fit because around that time I was seeing more and more revile than revere for this topic. The topic has resurfaced in recent weeks, especially as it relates to diversity and inclusion.

What can I do to advance my career in - or to get started in - the customer experience profession?

I'm asked about this on a regular - quite frankly, almost weekly - basis. That's exciting because I love when people see this as a great career progression or a field to they want to get into. The more people we can have on the customer's team, the better.

The book: Do Over: Rescue Monday, Reinvent Your Work, and Never Get Stuck is a humorous, helpful book for anyone who wants to get more out of their work

The brain: Jon Acuff is a popular speaker and writer whose past books include New York Times bestseller Start

Are you looking for a career in neuromarketing, or as some prefer to call it, consumer neuroscience? How should you pursue that goal? Is such a goal even a good idea? I’ll try to provide answers, or at least some information that will let you arrive at your own answers.

I'm a big fan of Sir Ken Robinson (particularly the TED talk he did on how schools kill creativity which is the most watched of all time). His book The Element is a powerful evocation of how finding the point where your natural talent meets your personal passion can lead to high achievement and personal fulfillment in work and in life. It all feels perfectly tidy and logical.

by: Guy Kawasaki

by: John Caddell

I was talking to my wife tonight about a discovery I'll call the "Mistake Bank Manifesto" which I'll post about later. The upshot of what I was saying is that the folks who wrote the Mistake Bank Manifesto (I named it, others created it) asserted that learning from mistakes, while exceptionally useful to senior leadership teams, is often highly unnatural for very successful leaders.

by: John Caddell