#CX Buzzwords or the Real Deal?

The customer experience profession has a lot of buzzwords.

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4 Popular Marketing Buzzwords That Are Really Complete Nonsense

Ask any marketer what she does and you’ll get a different answer. That’s because marketing is a hard discipline to define. We don’t cure people like doctors or build things like architects or even blow up the economy like those slick Wall Street guys.

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Social Marketing Down on Hype Cycle Graph

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