Presentation: Thoughts on Marketing Accountability
by: Alain Thys
In the 20 years I've been in business, keeping score has been simple. When I hit double-digit growth and profit numbers for Mexx or Reebok ... times were good. When my dot-com incubator imploded ... times were bad. Yet for the years I've had "marketer" on my business card, I've never been able to figure out whether the near € 100 million I've helped burn, really made a difference. And that bothers me.