Annette Franz (Gleneicki)

 

Last month, I wrote a two-part series about how to stand up your team of CX Champions. Without a doubt, they are an important part of the customer experience transformation governance structure and transformation success.

 

 

Back in 2014, I wrote a post about a museum experience I had at the California Science Center in Los Angeles where a docent told stories about the exhibits and engaged the audience far more than detailed display placards ever could.

 

 

If you missed Part 1, see it here.

 

I'll dive right in with more details about your CX Champions team.

 

 

 

In a nutshell... yes. Corporate culture is linked to so many business decisions and business outcomes. You might be surprised!

 

 

What does "a fish rots from the head down" mean? It means that the problem starts at the top, that the problems, failures, issues, toxicity, etc. in your organization - or any organization - start with the leadership team.

 

 

Data is just data until you do something with it, right?!

 

That statement has plagued companies for a long time. For a variety of reasons, not the least of which is that they just don’t know what to do with the data.

 

 

 

Personally, I prefer platinum.

 

Oh wait. What are we talking about? LOL.

 

Rules. I'm talking about rules.

 

I still prefer platinum!