airline services

The company that went bankrupt on Christmas Eve

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Delta wants your bold new ideas

by: Dominic Basulto

Piggybacking on the whole "outside innovation" trend, Delta has created a new micro-site called Experience Change, which encourages airline customers to submit ideas, tips and insights into how to make the travel experience better.

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JetBlue: The rise and fall of an innovator

by: Dominic Basulto

The past two weeks have been rough for JetBlue. Just before Valentine's Day, the snow and ice that swept through the Northeast paralyzed the airline company's operations in New York, leaving customers stranded on planes for up to 10 hours at a time.

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Airlines' High-Flying Waste

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