An Apology for Better Conduct

Well, both Tiger Woods and Akio Toyoda have apologized for their transgressions, thereby following -- however belatedly and incompletely -- the scripted advice from communications experts: Woods looked into the camera and admitted his sins, while Toyoda did the Japanese understatement thing and then had his staff take out full-page "open letters" to customers.

Continue Reading

Actions Speak Louder than Words

While pundits fantasize and then bicker over the domestic machinations they see behind President Obama’s response to the crisis in Haiti, I see a missed opportunity to explore its benefits as a propaganda tool in the War on Terror.

Continue Reading
Subscribe to RSS - actions