So You Want To Be Customer-Centric? is a 99 pages action guide which helps you shake the habits that are preventing companies being truly customer-centric.
It includes case studies and best practice insight from Sr. executives who have been there: C&A, ING, Lexus, L’Oréal, Orange, Philips, Sanoma and the World Economic Forum.

Click in the space below to read the book in its dedicated reader.  You can also:

For more information about our customer-centricity offer, please click here.


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