There are many places where you can learn how to be a marketer, accountant or corporate leader. But when it comes to "driving profit through customer-centricity", you're usually on your own.
We have lived your job and can help you take shortcuts, avoid pitfalls and set realistic targets on the journey of focusing your company on the customer.
Pragmatic "on-demand" support
We're business people, like you, who have walked the customer-centricity path before. We're not magicians, but along the way we have picked up some tricks which can save you time or avoid costly mistakes. We'll gladly share them with you, either as discrete sparring partner, or more visible board advisor or even (part-time) customer-centricity lead.
So it's probably worth having a chat if you are a:
- C-level executive who want to (better) put the customer on the company's agenda
- individual who has been newly appointed into a "customer" or "customer experience" role
- functional leader who wants to influence his/her colleagues in other departments to focus more on customer matters
- HR leader who want to build a customer-centric culture in your business
For an in-depth conversation about these services, or a more general discussion on the topic of customer-centricity, feel free to get in touch.