CC-I3 is short for Customer Centric Innovations, Inspirations and Insights. It is our own non-periodical magazine which highlights remarkable cases, practices or insights in the ever evolving field of customer-centricity.
In this inaugural edition, we focus exclusively on ING Insurance International's journey to customer-centricity between 2009 and 2014.
Click in the space below to read the paper in its dedicated reader. You can also:
- click here to download a PDF of the document
- click here to subscribe to all of our reports and publications