CC-I3 is short for Customer Centric Innovations, Inspirations and Insights.  It is our own non-periodical magazine which highlights remarkable cases, practices or insights in the ever evolving field of customer-centricity.

In this inaugural edition, we focus exclusively on ING Insurance International's journey to customer-centricity between 2009 and 2014.

 

Click in the space below to read the paper in its dedicated reader.  You can also:

 

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