Your VoC Programme is underperforming – and you know it
This paper is not to convince you that you should have a Voice of the Customer (VoC) program. It’s 2020 – we assume you have this by now. If not, please let us know if you need arguments to convince your manager, we will help you. In this paper, we show you the key steps […]
First Futurelab Weekly Webinar – Introduction to the CCC-Model
We are proud and happy to announce the launch of the Futurelab Weekly Webinars. As we have accumulated so many insights, cases and presentations over the past 17 years of customer strategy, CX, VoC and EX consultancy, we thought it’s about time to really start sharing that content – every Tuesday at 12.30 CET, so […]
