• Occupation: Customer Analytics, Customer Experience & Brand Management


  • > 15 years work experience
  • > 10 years in Customer Relationship Marketing & Services in an international environment
  • Out of which, 8+years experience in leading (part of) a Business Unit/Division
  • Learns from sharing his experience, thoughts and ideas with an international crowd of great thinkers and practitioners via both on and offline platforms
  • Frequent public speaker
  • Guest teacher in several Post-MBA and MSc programmes on marketing, (service) design and customer service
  • In 2012, was awarded "Prof of the Year" by the Dutch School for Customer Management, a private Business School


Wim Rampen's blog