- Occupation: Customer Analytics, Customer Experience & Brand Management
Profile
- > 15 years work experience
- > 10 years in Customer Relationship Marketing & Services in an international environment
- Out of which, 8+years experience in leading (part of) a Business Unit/Division
- Learns from sharing his experience, thoughts and ideas with an international crowd of great thinkers and practitioners via both on and offline platforms
- Frequent public speaker
- Guest teacher in several Post-MBA and MSc programmes on marketing, (service) design and customer service
- In 2012, was awarded "Prof of the Year" by the Dutch School for Customer Management, a private Business School
Blog(s)
