Founder - Teacher - CX consultant

Founder of Loyalty Metrics with a combined 15 years’ experience in management, NPS® and customer experience consulting.

Rodrigo has successfully designed, developed and implemented Net Promoter programs and best-in-class Client Experience in a range of B2B and B2C companies throughout Latin America.

Rodrigo holds a Mater´s in Management degree from Harvard University and teaches an experiential course at the Faculty of Business Administration at UDD, winning the "Best Teacher award" of 2015 among over 160 faculty members.