• Occupation:  Customer Experience Consultant
  • Organisation: CX Journey



Annette blogs at CX Journey, where she shares her passion for helping companies understand the importance of the employee experience and its role in delivering an exceptional customer experience, as well as how to transform their cultures to ensure the customer is at the centre of every conversation. She was recognized as one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and has been recognized by several organizations as a top influencer in Customer Experience. She is an active Customer Experience Professionals Association (CXPA) member, as a CX Expert, CX Mentor, and a SoCal Local Networking Team Lead; she also serves as an executive officer on the association's Board of Directors. And finally, Annette is a Certified Customer Experience Professional (CCXP) and has been CEM certified, as well. You can learn more about Annette by visiting CX Journey or by visiting her About Me page.