Once upon a time, there was a number. The Net Promoter® Score.
Some said the number had magical powers.
But simply measuring NPS will not bring magic, happiness or higher margins to the land. It’s what you do with it that counts.
When the path between information and action is not clear you have to struggle for buy-in and battle against business-as-usual.
Now you’ve started your NPS story, use this seminar to turn it into a true story of higher loyalty, retention, spend and word-of-mouth. Numbers that really do have magical powers.
Who should attend?
Senior NPS, retention or loyalty managers who want to know how use NPS to prioritise activities, change behaviours and deliver bottom-line benefi ts.
Why FUTURELAB?
Our seminars are led by pragmatic Net Promoter professionals with extensive ‘on-the-ground’ experience. Futurelab is an international customer-centricity boutique. Our associates have delivered many of the world’s largest NPS® programmes in Europe and America. All our Associates have learned about NPS practice in the trenches of corporate reality and many have also obtained formal certification in the field.
Get NPSactivate in your diary. BOOK NOW: Duration: 1 day; Cost: €1,500
