The Customer Experience Maturity Assessment is now certified

Innovator – Disruptor – Enabler Stefan is a disruptive influence. As co-founder, Managing Director and Chairman of the Board of Futurelab, he encourages businesses to shake up their marketplace through meaningful innovation in customer experience. 

After 20 years working with C-level teams at Vodafone Group, ING, BAT Japan, Sanoma CEE, Heineken, Philips, Bank of Piraeus, JTI Ukraine, BNP Paribas Investment Partners, Stefan just knows what works and what doesn’t. He delivers brand advocacy strategies based on customer and employee engagement, motivation and empowerment.    Lives: Now Thinks: 5 years from Now Always finds the extra angle; if there isn’t an extra angle, he creates it Addicted to technology Strives for a world without the need for advertising Several C-level roles in insurance, finance and technology Developed new businesses in 13 countries and launched one of the first web-builders in NL Stefan’s role model is Leonardo da Vinci Juror for the Webbies Net Promoter® Certified Associate     Email: sko@futurelab.net