Creating the perfect customer experience is not an easy task - especially in the beginning, when you don’t have even a clue from which point of the Customer Life Cycle to begin. Additional difficulty in the first days is the lack of support from your colleagues and managers. Learn how to overcome their natural resistance and win their support and arm yourself with a concrete business case for the NPS (Net Promoter Score) along the customer journey.
Stefan Kolle, the Managing Director of Futurelab, will guide you through the “How and Why” of the NPS method and how to effectively integrate this into your strategy.
Join us for the webinar “NPS as a start for your CX Project” on the 29.08.2019 | 14:00 - 14:30
You can save your seat for free here.