Could asking two simple questions actually help double your sales?
Over the past 15 years, I’ve seen this and many other amazing results of well run Net Promoter programmes:
- Increasing customer retention / loyalty
- Generating a tsunami of warm customer referrals (that generate prospects up to 50X more likely to buy)
- Growing the average spend of key accounts
- Breaking down organizational silos…
The bottom line: NPS can add tremendous value to your business. Here are 8 examples — with 10 real-world cases — on how to use NPS to create tangible business results.
When done right, NPS can boost both your organization's results, and your career. I hope these examples helped you to recognise the opportunities for your situation.
If you are still struggling to clearly identify the opportunities, quick wins and a path to get there, feel free to reach out for us for a complimentary consultation. Just send us an email at firstname.lastname@example.org and we can arrange the time for the discussion.
In the meantime, I wish you lots of happy customers!
If you want to learn more about NPS and Voice-of-Customer Programs in B2B - check the ultimate guide, which we have created, based on our 15 years experience and real life examples.