FUTURELAB. Brussels, Belgium: Dec 9, 2015
As Europe's leading customer-centricity specialists, Futurelab is pleased to announce a new strategic partnership with Avaya, global leaders in customer contact centre technology.
The partnership will combine Futurelab's expertise in the design and development of customer-centric strategies and NPS programmes with Avaya's best-of-breed collaboration and unified communications solutions. Together, Avaya and Futurelab can offer clients a faster, more seamless transition from strategy and planning through to rollout and delivery.
Futurelab's Senior Partner, Stefan Kolle says: "We've been introducing Avaya's solutions to our clients for a while now as we guide them towards seamless multi-channel customer journey design. This partnership means that we'll be able to keep taking clients through smooth, successful implementations, where technology perfectly meets strategic requirements."
Ahmed Sulaiman from Avaya's Business Development team agrees: "Avaya's partnership with Futurelab means we respond to growing demand among our clients for customer-centricity to be embedded at the heart of communications and collaboration systems. Futurelab help clients join the strategic dots between customer-centricity, customer journey planning and Net Promoter Score. We help clients, staff and customers enjoy engaging with each other in any location, via any device with all the centralised data they need."
Through the new alliance, Futurelab and Avaya will offer an enhanced portfolio of services and solutions to the growing number of businesses across Europe. Kolle affirms: "Futurelab has been working for 10 years to show that customer-centricity is the best strategic pillar for profitability. The fact that Avaya's clients are now seeking customer-centric context is confirmation that customer-centricity is not a buzzword with a small band of followers; it's arrived. Businesses want exceptional customer experience and higher profitability and Avaya and Futurelab are equally committed to that."
Headquartered in Brussels in Belgium, Futurelab has established a strong presence across Europe, supported by an international network of partners and alliances that offer native language consultancy in Net Promoter Score (NPS (r)), customer experience and customer centricity in 18 countries.
More info: Avaya