I wrote about 5 things to remember when mapping the Customer’s Journey last week. Here’s my 5-step approach to actually mapping “the thing”. Have questions? Need help? Have a different/better approach? Please let me know in the comments, or reach out to me on Twitter.  

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Image via flickr 

Original Post: http://wimrampen.com/2015/05/31/understanding-the-customers-journey-in-five-steps/

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