Amazon Mayday – Is This the Future of Providing Just in Time Help

This is the first time I have seen the use of video to provide just in time help.

I can well see in the longer term this could have a lot of benefits for IT users with limited skills. In the short term I would think it will be mainly used by the tech literate.

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Image via flickr

Original Post: http://20plus30.blogspot.be/2014/03/is-this-future-of-proving-just-in-time.html

Amazon, customer service, Dick Stroud
April 1, 2014

Dick Stroud

Occupation: Consultant, lecturer and writer
Organisation: 20Plus30

Profile

MD of the marketing consultancy, 20plus30, specializing in advising companies how to capture the buying power of 50-plus consumers
A training course director at the Chartered Institute of Marketing
Visiting lecturer at the London Business School
Taught at the American University in London and Southampton Business School
Published a number of books, his latest being The 50-Plus Market
Started the world’s first daily blog, dedicated to 50-plus marketing in July 2003
Before running his own companies his career included working for IBM and PA Management Consultants
Passionate about: The different approach to communicate to the 50-plus market.

Blog

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About this blog

This blog reflects the personal opinions of individual contributors and does not represent the views of Futurelab, Futurelab’s clients, or the contributors’ respective employers or clients.