This is the script of an interview I gave for a Romania business journal “Business Review Romania” in June 2012. The interview is published in instalments. This is part 1 of 5
What trends have you identified in corporate social media management at the moment? Does Romania align to these trends (or what must Romanian companies do to do that)?
I have highlighted 10 major trends in the management of corporate social media in 2012 in a post which is available at http://oran.ge/10smtrends. This post served as a basis for my presentation at the Ronewmedia conference which took place in Bucharest on May 16th, 2012. Rather than repeat what is said in this blog piece and was again developed during my presentation, I will attempt to sum it up in a few words:
First, social media is reaching maturity stage and is no longer considered an innovation. Second, barring a few exceptions (if you sell extremely boring products like plastic tarpaulins for instance), social media is now part of everything we do, and has become an integral part of digital marketing; b2b is no exception, on the contrary. Digital marketers who have failed to delve into the nitty-gritty of social media, have missed something big and they had better catch up. Lastly, social media is no longer restricted to a particular team within the digital department; it has to be used by each and every one of us in business.
Very few companies are an exception to this rule; the impact on b2b marketing might even be more important than that on b2c marketing, however counter-intuitive it may seem. As to Romania, it is obvious that we are talking of a country in which there is already a very high level of IT knowledge and expertise, as you know there are even some international high-tech giants which are Romanian such as bitdefender for instance; so it would be irrelevant to treat Romania separately from the rest of the world. Having said that, there are real regional differences in social media adoption both quantitatively and quantitatively, but the results of these discrepancies are sometimes surprising. If I look at the profile of the users of the Orange Worldwide page (http://facebook.com/Orange) you might be very surprised to learn that Central and Eastern European users amount to more than 35% of our overall users: Poland is by far the biggest fan base in our portfolio, but Romania is not very far behind in proportion, given it is a smaller country. More than 5% of our users are Romanian in fact! And our local Romanian Facebook page (http://www.facebook.com/Orangeromania) is also booming with more than 164,000 likers.
So, Romania and Romanian companies are not out of sync and are part of this globalised world like anyone else. Only a handful of emerging countries as well as Iran and Russia standout; the Ronewmedia conference provided enough evidence of the latter in its first panel.
 Check my personal blog for this topic at http://visionarymarketing.wordpress.com/category/b2b-marketing/