Both gentlemen will act as Futurelab Customer Strategists in the Spanish market. In doing so, they will enrich Futurelab's propriety approach to customer-centricity, with their own, extensive experience in the field.
As an illustration, David used to be the Customer Experience Director EMEA for CA and Juan used to lead Baxter's European Customer Experience Centre of Excellence.
Both are also Net Promoter(r) Certified Associates, which makes them fully competent in applying the Net Promoter System at clients seeking their support.
Please join me in welcoming David and Juan to the Futurelab team, and if you're in Spain, feel free to reach out to them for any of your customer needs.
Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.