continued from part one, this article will be published in 10 instalments

seven: be an altruist, think user-benefit vs. company-benefit

If you want to try social media, you had better start thinking differently. It means putting others first and your business interests and objectives second. Start thinking YOU YOU YOU rather than WE WE WE. Anyway, this is not just for the Web, but all your Marketing approach should be like that. If it’s not, chances are you could improve your sales quite significantly by using a little empathy. Your tone of voice has to be very straightforward and very honest and you have to avoid patronizing your visitors. The social media spirit implies that the user-producer be respected and showed confidence and appreciation.

to be continued …

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