McDonalds asked Lancaster University Management School to examine the performance of 400 of its restaurants. You will never guess what they found. Customer satisfaction levels were on average 20% higher in those outlets that employed kitchen staff and managers aged over 60.

The company’s head of HR put the improvement down to the older workers' additional experience, work ethic and skills in dealing with customers face-to-face. Also, younger staff responded positively to having older colleagues around them.

Sixty per cent of McDonald's 75,000-strong workforce are under 21, while just 1,000 are aged over 60. The oldest is an 83-year-old woman.

I wonder if these results suggest an explanation why the only age group in the UK that is increasing in employment is the 65+.

Original Post: http://www.20plus30.com/blog/2009/08/old-burger-flippers-are-best.html

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