We are proud and happy to announce the launch of the Futurelab Weekly Webinar. As we have accumulated so many insights, cases and presentations over the past 17 years of customer strategy, CX, VoC and EX consultancy, we thought it’s about time to really start sharing that content - every Tuesday at 12.30 CET, so it's a nice half hour during your lunch break.
Companies need a holistic understanding of the returns of a CX and EX program to take the contact center off the defensive and make it futureproof. Determining a Return on Experience (ROX) helps you show the rest of the organization that you are running a value center, not a cost center.
According a research made by Oxford University – employees are 13% more productive when they are happy. Many companies have already understood this and have started to focus more of their efforts to keep the employee satisfaction score high. Regular team and company meetings, honest conversations, recognized progress, encouraged breaks and time off – all these are just some of the used methods.