transformation

The Impact of a Customer-Centric Culture Transformation

How do you know if the work you're doing to transform your company's culture is effective and is making an impact?

Customer experience professionals fight hard for the customer and are often challenged when it comes to making the case for improving the customer experience and transforming the company culture to be customer-centric versus other, more easily quantifiable company initiatives.

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7 Steps to Get Executive Commitment for Your #CX Transformation

You know that your customer experience initiatives will die in the planning stages if you don't have executive commitment, right?

I've written several times about the importance of having that executive buy-in and commitment for your customer experience transformation.

Help! My Execs Don't Get It!
Kicking the #CX Can Down the Road

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Is this the most important question to live and operate from?

What is the most important question that one needs to grapple with when it comes to customers and the customer-centric orientation?  Is it:

 

Image: jessicajoyrees.com

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