Dick Stroud

Is Your Company Suffering from Morbus Digitalis

Mark Ritson defines this condition of Morbus Digitalis as: "An overstimulated, often hallucinogenic, imagination when it comes to the business potential of social media."

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Boomers Have Suffered from Being Stereotyped for Decades. Now It Is the Turn of Millennials

Making decisions, be they marketing or HR, on the basis of stereotypes of daft. No, it is idiotic.

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Age Friendly Banking Has Some Way To Go Before It Becomes a Reality

Well done Age UK for it efforts to promote age friendly banking.

A term they define as: "services, products and facilities that remain accessible and easy-to-use as people age, assist caregivers and prevent financial exploitation."

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Beware. Those Creating Your Digital CX Are a Different Species from Those Using It.

As usual, some excellent insights from the Nielsen Norman Group. This time it is about young Millennials (18-25).

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Older People Don't Trust Finance Companies and Don't Understand the Products They Offer

Most older people don't trust the Financial Services industry. The lack of trust probably is equally shared by the young. This is not telling you anything new.

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Time To Scrap the Idea of a Category Called Technology for Seniors

Technology for seniors – why have a separate category? Laurie Orlov asks this question and comes up with a few answers.

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Brands Still Need To Retool for 50+ Market - So Says J Walter Thompson

To be honest, there is nothing that new in this report. Its research base is 250 interviews with the 50+. If you study the older consumer marketing you will have encountered most of the findings before - probably more than once.

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A High Tech 'Ageing Experience' like You Have Never Seen Before

MIT AgeLab's Agnes (Age Gain Now Empathy System) was brilliant at generating PR for the organisation. How useful it was in reality and how much good it did  - I don't know. But what a terrific way to promote the message about ageing (and MITAge Lab).

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Patients Want More Control over Their Own Healthiness - Those Supplying Healthcare Services Had Better Understand That Fact

McKinsey has been looking at the attitudes of patients in the context of what it means to Big Pharma

The thing that stood out for me was this statement:

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2016 Should Be an Amazing Year for Social Media but Please Remember the Digitally Floundering Consumer

A train journey gives you a chance to catch-up on all those 'trends for 2016' newsletters.

I have just been reading the one from Econsultancy about the '11 pivotal social media trends' for 2016.

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